Política de envío
SHIPPING POLICY
Last updated: August 7, 2026
Thank you for shopping with Veltron. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please note that processing times may be extended during holidays, promotional events, product launches, or periods of unusually high order volume.
Orders are processed only after payment has been successfully authorized and verified.
Shipping Destinations
Veltron currently ships to customers in the United States, most European countries, and selected international destinations.
If we are unable to ship to your location after an order has been placed, we will notify you and provide a full refund.
Estimated Delivery Times
Estimated delivery times are 7–15 business days after your order has been dispatched.
Delivery estimates are provided for informational purposes only and are not guaranteed.
Actual delivery times may vary depending on factors including:
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Destination country or region.
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Customs clearance procedures.
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Carrier operations.
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Weather conditions.
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Public holidays.
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High shipping volumes.
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Other circumstances beyond our reasonable control.
Shipping Costs
Shipping costs are calculated automatically during checkout based on the delivery destination unless free shipping is offered through a promotion or otherwise stated on our website.
All applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number, when available.
Tracking information may require 24–48 hours to become active after the shipment has been dispatched.
Shipping Delays
Although we make every reasonable effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
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Carrier delays.
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Customs inspections.
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Severe weather conditions.
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Public holidays.
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Transportation disruptions.
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Supply chain interruptions.
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Force majeure events.
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Other unforeseen circumstances.
Veltron shall not be liable for delays caused by third-party shipping carriers, customs authorities, or other events beyond our reasonable control.
Nothing in this section limits any mandatory consumer rights provided under applicable law.
Customs Duties, Import Taxes, and VAT
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.
Unless otherwise required by applicable law or expressly stated during checkout, these charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs.
Customers are responsible for complying with all import regulations applicable in their country.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, Veltron shall not be responsible for any resulting delays, failed deliveries, or losses.
If a package is returned to us due to incorrect shipping information or because it was unclaimed, additional shipping charges may apply before the order can be reshipped.
Lost, Damaged, or Stolen Packages
Please inspect your package promptly upon delivery.
If your order arrives damaged or appears to have been lost during transit, contact us as soon as possible at info@veltroon.store so we can assist you in resolving the issue.
If a shipment is confirmed as lost by the shipping carrier, we will work with the carrier to investigate the matter and, where appropriate, provide a replacement or refund in accordance with our Refund Policy and applicable law.
Once a shipment has been marked as Delivered by the shipping carrier to the delivery address provided during checkout, responsibility for the package transfers to the customer to the extent permitted by applicable law.
If you believe your delivered package has been lost or stolen after delivery, we recommend:
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Contacting the shipping carrier immediately.
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Checking with household members, neighbors, or your building management.
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Contacting us so we can reasonably assist with any carrier investigation.
Nothing in this section limits your statutory consumer rights under applicable law.
Delivery Refusals
If a customer refuses delivery of an order for reasons other than shipping damage or our error, any return shipping fees, customs charges, or other costs incurred may be deducted from any eligible refund, where permitted by applicable law.
Contact
If you have any questions regarding shipping or your order, please contact us:
Veltron
Email: info@veltroon.store